Refund / Returns / Exchange Policy

Refund / Returns / Exchange Policy

Effective Date: 27-12-2025

Overview

We want you to feel confident shopping with OKG. Please read this policy carefully before placing an order.

Change of Mind

We do not offer refunds for change of mind.

Please review product details, sizing, and your order carefully before checkout.

Size Exchanges

We accept exchange requests for size issues only, subject to stock availability.

To request a size exchange, you must contact us within 3 days of receiving your order.

Items returned for exchange must be:

  • unworn
  • unwashed
  • unaltered
  • free from damage, stains, perfume, or deodorant marks
  • returned in original condition with original packaging where possible

If the requested replacement size is unavailable, we will contact you to discuss the next available option.

Sale Items

Sale items are non-refundable and non-exchangeable, unless the item is defective or we sent the wrong item.

Wrong Item or Defective Item

If your item arrives defective, damaged, or incorrect, please contact us within 3 days of receiving your order with:

  • your order number
  • a short description of the issue
  • clear photos showing the problem

If the issue is confirmed, we will review the appropriate resolution, which may include a replacement, exchange, store credit, or refund where appropriate.

Items That Do Not Qualify

We may reject returns or exchanges where:

  • the request is made outside the stated time frame
  • the item has been worn, washed, altered, or damaged after delivery
  • the item is returned in a condition that is not suitable for resale
  • the item was purchased on sale and is not defective
  • the issue is normal wear, misuse, or handling after delivery

How to Request an Exchange or Report an Issue

Please contact us at:

  • Email: cs@okgmobile.com
  • WhatsApp: 01153132062

Include your order number and the reason for your request. Please do not send any item back until we confirm the next steps.

Return Shipping

Customers cover ALL shipping and re-shipping cost if the return/exchange is not a manufacturing defects. Please note that international shipment would incur variable costs depending on the rate quoted at time by our shipping partners.

Processing Time for Approved Requests

Once an approved returned item is received and inspected, we will process the next step within a reasonable time.

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