Shipping Policy

Effective Date: 27-12-2025

Review note: This draft should be reviewed for compliance with applicable Malaysian law before final publication.

Overview

This Shipping Policy explains how OKG processes and delivers orders within Malaysia.

Shipping Regions

We currently ship to:

West Malaysia
East Malaysia
Mainland China

Processing Time

Orders are usually processed within 1 to 3 business days for Malaysia, 7-14 business days for Mainland China.

Orders placed on weekends, public holidays, or during high-volume launch periods may require additional processing time.

Estimated Delivery Time

Estimated delivery times after dispatch are:

West Malaysia: 2 to 5 business days
East Malaysia: 3 to 7 business days
Mainland China: 7 to 14 business days

Delivery times are estimates only and may vary depending on courier operations, remote areas, weather, customs or transport disruptions, or seasonal demand.

Shipping Fees

Shipping fees, if applicable, will be shown at checkout before payment is completed.

Tracking

If tracking is available for your shipment, we will send the tracking details once your order has been dispatched.

Address Accuracy

Please make sure your shipping details are correct before completing checkout.

We are not responsible for delays, failed delivery, or additional charges caused by incorrect or incomplete shipping information provided by the customer.

Delivery Delays

While we do our best to dispatch orders promptly, courier delays can happen. We are not able to guarantee delivery dates.

If your parcel appears delayed, please contact us and we will do our best to assist.

Failed Delivery or Returned Parcels

If a parcel is returned to us due to failed delivery, refusal, or an incorrect address, we may contact you to arrange re-delivery.

Contact

For shipping questions, please contact:

Email: cs@okgmobile.com
WhatsApp: 01153132062